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BUSINESS DICTIONARY
The Letter O

Term
Definition
Knowledge Area
YouTube Video
Obsolescence
When assets/products become outdated or no longer useful
Operations or Inventory
Occupational Health & Safety
Policies to ensure workplace safety
HR or Compliance
Offer Letter
Formal proposal of employment terms to a candidate
HR or Recruitment
Offering Memorandum
Legal document presented to investors during fundraising
Finance or Legal
Offshoring
Moving business processes to a different country
Operations or Finance
Omnibus Account
Combined account holding securities for multiple clients
Finance or Banking
Omnichannel Strategy
Integrated customer experience across all channels
Marketing or Retail
Onboarding
Integrating new employees into the organization
HR
One-on-One Meeting
Direct meeting between a manager and employee
HR or Management
Online Advertising
Paid promotion on websites, search engines, or social media
Digital Marketing
Online Business
Business conducted primarily through digital platforms
Ecommerce
Online Marketing
Promotion of products or services over the internet
Digital Marketing
Online Payment Gateway
System for processing electronic transactions
E-commerce or Technology
Online Reputation Management
Influencing how a brand is perceived online
PR or Digital Marketing
Online Survey
Web-based tool to gather customer or market feedback
Marketing or Research
Open Innovation
Incorporating external ideas and technologies
Innovation or Strategy
Open Market
Market accessible to all without restrictions
Economics or Trade
Open-Book Management
Sharing financial info with employees to build transparency
Leadership or Finance
Open-Ended Investment
Investment funds with no limit on share issuance
Finance
Operating Budget
Projection of income and expenses for operations
Finance
Operating Cycle
Time between purchasing inventory and collecting payment
Finance or Operations
Operating Income
Earnings before interest and taxes (EBIT)
Finance
Operating Lease
Lease where ownership remains with lessor
Finance or Accounting
Operating Profit Margin
Operating profit as a percentage of revenue
Finance
Operational Risk
Risk of loss due to failed processes or systems
Risk Management
Operations Management
Overseeing production and efficiency of processes
Operations
Opportunity Analysis
Evaluation of market opportunities or gaps
Strategy or Marketing
Opportunity Cost
Value of the next best alternative not chosen
Economics or Strategy
Optimization
Process of improving efficiency and effectiveness
Strategy or Operations
Order Backlog
Unfulfilled customer orders waiting to be processed
Operations
Order Cycle Time
Time from order placement to delivery
Operations
Order Fulfillment
Process of receiving, processing, and delivering orders
Operations or E-commerce
Order Management System (OMS)
Software for managing orders across sales channels
Tech or Logistics
Organizational Agility
Ability to quickly adapt to change and innovation
Strategy or HR
Organizational Behavior
Study of individual and group behavior in organizations
HR or Psychology
Organizational Chart
Visual representation of internal structure
HR or Structure
Organizational Culture
Shared values, beliefs, and norms within a company
HR or Leadership
Organizational Development
Improving organizational effectiveness and employee well-being
HR/ or Change Management
Organizational Structure
Hierarchical arrangement of roles and responsibilities
HR or Management
Outbound Logistics
Movement of products from company to customers
Supply Chain
Outplacement Services
Career transition support for terminated employees
HR
Outsourcing
Hiring third parties to handle business functions
Operations or HR
Over-the-Counter (OTC) Market
Trading done directly between two parties without exchange
Finance
Overdraft
When withdrawals exceed account balance, creating debt
Banking or Finance
Overhead
Indirect costs not tied to specific products
Accounting
Owner’s Equity
Owner's residual interest in the business
Accounting
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